How to create a status page
Set up a status page that keeps users informed about service availability, incidents, and maintenance.
Why a status page matters
A status page builds trust by showing users you are transparent about service reliability. When something goes wrong, users check the status page before flooding your support channels. Proactive communication during outages significantly reduces support ticket volume and shows customers you take reliability seriously.
Key elements to include
Display the current status of each major service component — API, web app, database, integrations. Include a timeline of recent incidents with timestamps and resolution details, a scheduled maintenance calendar, and historical uptime percentages. Add a subscribe option so users can receive status updates via email.
Best practices for status pages
Update the status page within minutes of detecting an issue, not after it is resolved. Use clear severity levels — operational, degraded, partial outage, major outage — so users know the impact at a glance. Post a root cause analysis after major incidents to demonstrate accountability and prevent recurrence.
How PAGEBOOK helps
Select the status page template in PAGEBOOK, list your service components, and set their current status. Publish a dedicated URL that you can link from your app's footer or help center. Update the page anytime to reflect real-time service health and incident progress.
Related templates
PAGEBOOK templates you can use after reading this guide.
Frequently asked questions
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