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Refund Policy

State eligibility, steps, processing times, exceptions, and contact details.

Create from the Refund Policy template

After reviewing the example, use the PAGEBOOK template to enter your company, service, and contact details and publish a submission-ready URL.

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Refund Policy example ideas

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Refund Policy example for app submission

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A policy page covering refund conditions, process, and timelines.

Refund Policy copy for marketing pages

A policy page covering refund conditions, process, and timelines.

Example FAQ

Can I use this Refund Policy example as-is?

The example is meant to show structure and wording. Before publishing, replace service-specific details such as company name, service name, collected data, and contact information.

What is the difference between an example and a template?

An example shows a finished writing flow. A template is the starting point for creating a public page that fits your own service.

Sample

Preview copy that is close to the final public page flow.

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Sample Refund Policy

This is the default sample for the template.

Refund Policy

Here is the refund policy for My Service. We offer a fair and transparent refund process.

1. Eligibility

Full refund if requested within 14 days of purchase
Service outage preventing normal use
Duplicate charges

2. Non-Refundable Cases

Requests made after the refund window has closed
Free trial periods are not eligible for refunds
Accounts suspended for terms of service violations

3. How to Request a Refund

Send a refund request to billing@myservice.com.
Include: name, payment date, amount, and reason for refund.
We will review and respond within 3 business days.

4. Processing Time

Approved refunds are returned to the original payment method within 5–10 business days. Additional time may be required depending on your bank or card issuer.