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Return & Exchange Policy

State eligibility, steps, timelines, exceptions, and contact details.

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Return & Exchange Policy example for app submission
A policy page covering return and exchange conditions and procedures.
Return & Exchange Policy sample for startup services
A policy page covering return and exchange conditions and procedures.
Return & Exchange Policy copy for marketing pages
A policy page covering return and exchange conditions and procedures.

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Can I use this Return & Exchange Policy example as-is?
The example is meant to show structure and wording. Before publishing, replace service-specific details such as company name, service name, collected data, and contact information.
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An example shows a finished writing flow. A template is the starting point for creating a public page that fits your own service.

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Sample Return & Exchange Policy
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Return & Exchange Policy

At My Store, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below.

1. Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original packaging, and with all tags attached.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

  • Final sale or clearance items
  • Personalized or custom-made products
  • Perishable goods (food, flowers, etc.)
  • Opened software or digital products

3. Exchange Process

  1. Contact our support team at support@mystore.com with your order number.
  2. We will provide a return shipping label within 2 business days.
  3. Ship the item back using the provided label.
  4. Once received and inspected, we will ship the replacement item.

4. Refund Timeline

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.

5. Damaged or Defective Items

If you received a damaged or defective item, contact us within 48 hours of delivery. We will arrange a free replacement or full refund.

6. Contact

For return or exchange inquiries: support@mystore.com

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