Return & Exchange Policy Template
Use this PAGEBOOK template to create and publish a Return & Exchange Policy URL quickly.
You need a Return & Exchange Policy URL before app review or public launch
You want a proven structure instead of starting from a blank document
You need Korean and English pages with the same writing flow
What the template includes
PAGEBOOK forms generate a draft from the structure shown in the preview below.
Return & Exchange Policy
At My Store, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
- Final sale or clearance items
- Personalized or custom-made products
- Perishable goods (food, flowers, etc.)
- Opened software or digital products
3. Exchange Process
- Contact our support team at support@mystore.com with your order number.
- We will provide a return shipping label within 2 business days.
- Ship the item back using the provided label.
- Once received and inspected, we will ship the replacement item.
4. Refund Timeline
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.
5. Damaged or Defective Items
If you received a damaged or defective item, contact us within 48 hours of delivery. We will arrange a free replacement or full refund.
6. Contact
For return or exchange inquiries: support@mystore.com
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